Vixvvo Tools - 3D Printing Business Management

What is the Support Page?

The Support page is your comprehensive help center within Vixvvo. It provides a searchable FAQ library with 50 built-in questions covering all dashboard features, plus the ability to create and manage your own custom FAQs for business-specific needs.

Tip: The Support page is accessible from the main dashboard sidebar. Use it as your first resource before contacting support@vixvvo.com.

Built-in FAQ Library

50 Default FAQs

Vixvvo includes 50 pre-written FAQs covering all major features and common questions. These FAQs are available to all users and organized into 18 categories aligned with dashboard sections.

Categories Include:

• Dashboard (3 FAQs)
• Calculator (3 FAQs)
• 3D Models (4 FAQs)
• Printers (3 FAQs)
• Filaments (3 FAQs)
• Orders (4 FAQs)
• Clients (3 FAQs)
• Colors (2 FAQs)
• Analytics (3 FAQs)
• Invoices (3 FAQs)
• Billing (3 FAQs)
• History (2 FAQs)
• Integrations (3 FAQs)
• Tools (2 FAQs)
• Activity (2 FAQs)
• Account (3 FAQs)
• Troubleshooting (3 FAQs)
• General (1 FAQ)

FAQ Categories Explained

Each category groups related FAQs together. Categories are collapsible to keep the page organized and make it easier to find what you need.

Dashboard: Questions about the main dashboard overview, quick actions, and statistics display.

Calculator: How to use the cost calculator, parameters you can adjust, and saving presets.

3D Models: Uploading, managing, previewing models, file formats, and size limits.

Orders: Creating orders, status management, filtering, and editing order information.

Troubleshooting: Solutions for common issues like slow loading, login problems, and reporting bugs.

Support Page Layout

Main Content Area (Left)

The left side of the page contains the main FAQ list with search and filter controls at the top:

Search Bar: Type keywords to find relevant FAQs instantly
Category Filter: Dropdown to filter by specific category or view all
Add Custom FAQ Button: Quick access to create your own FAQs
Category Sections: Collapsible sections organized by feature area
Results Count: Shows how many FAQs match your current filter

Sidebar (Right)

The right sidebar provides helpful information and quick actions:

FAQ Statistics: Total FAQs, custom FAQs count, helpful votes, and average rating

Quick Actions: Buttons to add FAQs, export library, or print guide

Contact Support: Email address and support hours with direct contact button

FAQ Best Practices: Tips for creating and using FAQs effectively

FAQ Display Features

Expandable Questions

Each FAQ question can be clicked to expand and view the full answer. This accordion-style interface keeps the page clean and makes scanning for topics easier.

How It Works: Click any question to expand it. The answer slides down smoothly. Click again (or click another question) to collapse it.

Custom FAQ Badges

FAQs you create yourself are marked with a purple "Custom" badge to differentiate them from the built-in FAQs. This helps you quickly identify your business-specific content.

Tags and Metadata

Each FAQ includes:

Tags: Searchable keywords shown below the answer
Helpful Count: How many users found this FAQ helpful (thumbs up icon)
Not Helpful Count: Feedback counter (thumbs down icon)
Last Updated: When the FAQ was last modified (stored internally)

Understanding FAQ Statistics

Statistics Breakdown

The statistics panel in the right sidebar provides quick insights into your FAQ library:

Total FAQs: Combined count of default (50) plus any custom FAQs you've added

Custom FAQs: Number of FAQs you've created (shown in purple)

Total Helpful: Sum of all "helpful" votes across all FAQs (shown in green)

Avg. Rating: Average helpful votes per FAQ (total helpful ÷ total FAQs)

Note: The default FAQs come with pre-set helpful/not helpful counts to give you a sense of which topics are most valuable to users. These are example values.

Getting Additional Support

When FAQs Aren't Enough

If you can't find the answer in the FAQ library, the Support page provides direct access to the Vixvvo support team through the "Need More Help?" card.

Contact Information:

Email: support@vixvvo.com
Hours: Monday-Friday, 9AM-6PM EST
Response Time: Within 24 hours on business days
Priority Support: Enterprise users receive faster response times

Using the Contact Button

Click the blue "Contact Support" button to open your default email client with a pre-filled subject line: "Support Request - Vixvvo Dashboard"

Tip: Include your account email, a clear description of your issue, screenshots if applicable, and steps to reproduce any problems. This helps support resolve your issue faster.

FAQ Best Practices

Making the Most of FAQs

The sidebar includes 5 best practice tips for using the FAQ system effectively:

1. Create custom FAQs for your business:Add FAQs specific to your workflow, pricing policies, or common client questions

2. Use tags for searchability: Add relevant keywords as tags to make FAQs easier to find via search

3. Keep answers concise: Write clear, actionable answers that get to the point quickly

4. Update regularly: Review and update FAQs based on client feedback and feature changes

5. Share with clients: Export or share FAQ links with clients to reduce support requests

Pro Tip: Building a comprehensive custom FAQ library for your business can significantly reduce the time you spend answering the same client questions repeatedly.

Help Center

Understanding Support & FAQs