Vixvvo Tools - 3D Printing Business Management

Quick Finding Tools

With 50+ built-in FAQs plus your custom additions, finding the right answer quickly is essential. The Support page provides powerful search and filtering capabilities to help you locate specific information in seconds.

Tip: Use search for keywords and filter for browsing by topic. Combining both gives you the most precise results.

Using the Search Bar

How Search Works

The search bar is located at the top of the FAQ list. It searches through three areas of each FAQ:

Question Text: The FAQ question itself
Answer Text: The full answer content
Tags: All associated keywords and tags

Search is Case-Insensitive: Typing "PRINTER", "printer", or "Printer" will all return the same results. No need to worry about capitalization.

Search Examples

Here are effective search strategies:

Feature-Based: Search "calculator", "invoice", or "printer" to find all FAQs related to that feature

Action-Based: Search "upload", "add", "create", or "delete" to find FAQs about specific actions

Problem-Based: Search "slow", "error", "can't login", or "not working" to find troubleshooting FAQs

Multi-Word: Search "3D model upload" or "invoice payment" for more specific results

Real-Time Results

Search results update instantly as you type. You don't need to press Enter or click a search button. The FAQ list filters automatically with each keystroke.

Note: If your search returns no results, try using simpler or more general terms. For example, use "order" instead of "purchase order".

Clearing Search

To see all FAQs again after searching:

• Delete all text from the search bar, or
• Click the "X" button if your browser displays one in the input field

The FAQ list will immediately return to showing all available FAQs.

Using the Category Filter

Category Dropdown

The category filter dropdown is located next to the search bar. It lists all 18 default categories plus any custom categories you've created.

Default Selection: The dropdown starts on "All Categories" which shows every FAQ in your library. Select a specific category to filter down to just those FAQs.

Available Categories

The dropdown includes all categories that have at least one FAQ:

Core Features:

• Dashboard
• Calculator
• 3D Models
• Printers
• Filaments
• Orders
• Clients
• Colors

Business Tools:

• Analytics
• Invoices
• Billing
• History
• Integrations
• Tools
• Activity

General Categories:

• Account (settings, currency, security)
• Troubleshooting (errors, bugs, performance issues)
• General (contact support, miscellaneous)

Custom Categories

When you create custom FAQs, you can assign them to existing categories or create new ones. Any new categories will automatically appear in the filter dropdown.

Tip: Use descriptive category names like "Pricing Policy", "Shipping", or "Client Onboarding" for your custom FAQs to keep them organized.

Combining Search and Filter

Powerful Combination

For the most precise results, use both search and category filter together. This narrows down FAQs to exactly what you need.

Example 1: Filter by "Orders" category, then search "status" to find FAQs about order status management

Example 2: Filter by "Calculator" category, then search "preset" to find FAQs about saving calculator presets

Example 3: Filter by "Troubleshooting" category, then search "login" to find authentication issue FAQs

How Combined Filtering Works

When you use both search and category filter, the system applies both criteria:

Logic: FAQs must match BOTH the selected category AND contain your search term (in question, answer, or tags) to appear in results.

Browsing by Category Sections

Collapsible Category Headers

FAQs are grouped under collapsible category headers. Each header shows:

• Category name (e.g., "Orders", "Calculator")
• Question count badge (how many FAQs in that category)
• Expand/collapse arrow icon

Click to Expand: Click any category header to reveal or hide all questions in that category. This keeps the page organized and reduces scrolling.

Category Order

Categories are displayed in a logical order that matches the dashboard navigation:

1. Dashboard (homepage features)
2-8. Core Tools (Calculator, Models, Printers, Filaments, Orders, Clients, Colors)
9-15. Business Features (Analytics, Invoices, Billing, History, Integrations, Tools, Activity)
16-18. General (Account, Troubleshooting, General)

Tip: If you're browsing for general information about a feature, expand that feature's category to see all related FAQs at once.

Understanding Results

Results Counter

Below the FAQ list, you'll see a results summary that updates based on your current search/filter:

Format: "Showing X questions across Y categories"

X questions: Total number of FAQs matching your criteria

Y categories: Number of unique categories containing matching FAQs

No Results Found

If your search returns zero results, you'll see a centered message: "No FAQs found matching your search"

What to Try:

• Check your spelling
• Try simpler or more general search terms
• Change category filter to "All Categories"
• Clear the search and browse manually
• Consider creating a custom FAQ for this topic

Search Best Practices

Effective Search Strategies

Start Broad: Begin with general terms like "invoice" or "printer", then narrow down if needed

Use Keywords: Search for action words like "add", "create", "edit", "delete", or "manage"

Think Like a User: Use terms your clients might use, not technical jargon

Try Synonyms: If "cost" doesn't work, try "price" or "pricing"

Check Tags: Remember that search includes tags, so think of related concepts

Pro Tip: When creating custom FAQs, add comprehensive tags to make them easier to find later. Include synonyms and related terms users might search for.

Help Center

Searching & Filtering FAQs